{"id":3110,"date":"2026-08-07T04:34:49","date_gmt":"2026-08-07T04:34:49","guid":{"rendered":"https:\/\/americanhomejournals.com\/?p=3110"},"modified":"2026-08-07T04:34:49","modified_gmt":"2026-08-07T04:34:49","slug":"ceo-brian-chesky-says-a-service-solving-one-of-the-more-annoying-parts-of-airbnb-stays-is-a-sleeper-hit","status":"publish","type":"post","link":"https:\/\/americanhomejournals.com\/?p=3110","title":{"rendered":"CEO Brian Chesky says a service solving one of the more annoying parts of Airbnb stays is a ‘sleeper hit’"},"content":{"rendered":"
\n

Airbnb helped solve one of the more annoying aspects of staying in a rental home, and it looks like it could be paying off.<\/p>\n

Read more Judge orders Meta to pay over $900 million for failing to protect kids on social media<\/a><\/p>\n

CEO Brian Chesky said on the company’s third-quarter earnings call Thursday that one of the most popular new features offered as part of the app’s push into experiences and services was one that he did not expect: luggage storage.<\/p>\n

“What a sleeper hit,” Chesky said when an analyst asked which of the newer services were most popular.<\/p>\n

Chesky said he was giving a keynote speech where he was talking up a bunch of AI features, and that the mention of luggage storage got the biggest cheer. He also said it got a huge reaction when he posted about the new offering on Instagram, adding, “I finally felt cool on the internet.”<\/p>\n

Airbnb announced in May that it was partnering with Bounce, a global luggage storage platform, to help guests find places to store their bags before check-in or after checkout. After booking a trip, Airbnb guests can see luggage drop-off locations near their stay and receive a discounted rate in some cities.<\/p>\n

The added service addresses an advantage that hotels, which commonly store guests’ luggage before or after their stay, often have over rental homes.<\/p>\n

Read more Alex Gibney\u2019s Elon doc isn\u2019t even out but Musk is already calling it a \u2018hit job\u2019<\/a><\/p>\n

“That’s not the sexiest service,” Chesky said of luggage storage, adding, “but I will say that what we’ve learned is that every service in and of itself has value.”<\/p>\n

The most popular new service “by far” has been car rentals, Chesky said, adding that the average car rental on the platform lasts longer than the average Airbnb stay.<\/p>\n

He said both rental cars and luggage storage have been revenue drivers compared to some other services.<\/p>\n

“But what all these services have in common is they make you more likely to want to book a home on Airbnb or a hotel on Airbnb,” he said. “And so we have a pipeline of dozens of more services.”<\/p>\n

Airbnb posted an earnings beat on Thursday, with the stock jumping around 10% in after-hours trading.<\/p>\n

Read more 5 things to know about Jeff Dean\u2019s new startup<\/a><\/p>\n

Airbnb did not respond to a request for comment from Business Insider.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Airbnb CEO Brian Chesky said luggage storage has been a surprise hit in its new experiences and services offerings.<\/p>\n","protected":false},"author":1,"featured_media":3109,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech"],"yoast_head":"\nCEO Brian Chesky says a service solving one of the more annoying parts of Airbnb stays is a 'sleeper hit' - American home journals<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/americanhomejournals.com\/?p=3110\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEO Brian Chesky says a service solving one of the more annoying parts of Airbnb stays is a 'sleeper hit' - 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