{"id":2595,"date":"2026-07-23T14:39:05","date_gmt":"2026-07-23T14:39:05","guid":{"rendered":"https:\/\/americanhomejournals.com\/?p=2595"},"modified":"2026-07-23T14:39:05","modified_gmt":"2026-07-23T14:39:05","slug":"uber-lays-off-10-of-customer-service-workers-and-calls-others-back-to-working-in-the-office-citing-ai","status":"publish","type":"post","link":"https:\/\/americanhomejournals.com\/?p=2595","title":{"rendered":"Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI"},"content":{"rendered":"
\n

Uber is cutting customer service roles \u2014 and it says artificial intelligence is the reason.<\/p>\n

Read more Elon Musk says Tesla should be spending on AI \u2018as fast as we can\u2019<\/a><\/p>\n

The ride-hailing company is laying off about 10% of its community operations team and asking remote employees to relocate to a city with an Uber office and work there three days a week, it said in a statement on Thursday. Bloomberg earlier reported the news.<\/p>\n

AI presents “a massive opportunity for us to accelerate output, improve quality, and scale customer solutions at pace,” Megha Yethadka, Uber’s vice president of global community operations, wrote in a memo to the team on Wednesday.<\/p>\n

“We’ve made some strides, but to unlock this potential, we need an effective organization to layer AI on,” Yethadka wrote. “We cannot scale frontier technology on top of fragmented processes.”<\/p>\n

An Uber spokesperson said the company informed the team on Wednesday about the”structural changes we are making to simplify operations, strengthen in-person collaboration, and continue to embrace AI.”<\/p>\n

Read more I spent 4 hours at an AI data center town meeting. Things got rowdy.<\/a><\/p>\n

The layoffs add Uber to the list of companies that have cut jobs in the name of AI. Others this year include Block, IBM, and Snap.<\/p>\n

Last month, Uber laid off a quarter of its human resources and recruitment staff. The cuts affected less than 1% of the company’s 34,000-person global workforce and weren’t connected to AI, Uber said at the time.<\/p>\n

CEO Dara Khosrowshahi has said that Uber is slowing down hiring as it invests more in AI.<\/p>\n

Have a tip? Contact this reporter at <\/em>abitter@businessinsider.com<\/u><\/em> or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; <\/em>here’s our guide to sharing information securely<\/u><\/em>.<\/em><\/p>\n

Read more Elon Musk says it\u2019s worth the risk of killer AI because \u2018abundance for all\u2019 is more likely<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Uber is laying off 10% of its community operations team, citing AI. 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